eTip.io offers hotel incentives to attract and motivate
SAN FRANCISCO, Oct 06, 2021 (GLOBE NEWSWIRE) – As the hospitality industry begins to recover from the effects of COVID-19, it faces two new challenges: a labor shortage and the pivot to a cashless economy. One-third of former hospitality workers say they won’t be returning to the industry at all, according to a Joblist survey. They cite low wages and lack of benefits as the main drivers of their decision. eTip.io, a San Francisco-based tech company, is offering a new cashless tip tool to address this challenge by providing a win-win solution for hotel owners / managers, workers and guests.
Hospitality workers largely depend on tips to raise hourly wages, but in a society where consumers increasingly embrace cashless alternatives, tips have become a challenge for everyone. Raising tips is key to earning a living wage, which ultimately helps attract, motivate and retain workers. eTip.io has created a solution that removes the barriers that prevent customers from tipping. It offers suggested pre-loaded amounts to tip front-end and back-end workers; solves the dilemma of clients without cash, in an increasingly cashless society; and reminds the customer to leave a tip. Customers simply scan a QR code with their cell phone, choose one of the suggested tip amounts or a custom amount, and press the tip button. There is no app to download and no cost to the customer. The product also offers guests the opportunity to assess the service received from hotel staff. More tips and good reviews lead to higher salaries and greater employee job satisfaction.
Employees and guests aren’t the only ones enjoying the benefits of eTip.io. Hoteliers love the product because it generates happier and more productive employees and tracks employee job performance through customer reviews. “Our team members call this their ‘side trip’ to get tips,” says Alan B. Hardway, vice president of operations for SJB Management. “It was great to see the housekeepers become more involved with our hotel guests. It was instructive for them to understand that good customer interaction can lead to more tips.”
“Our product benefits hotel owners / managers by following, motivating and retaining good employees,” says Nicolas Cassis, founder / CEO of eTip.io. “Employees quickly see how customer engagement increases tips. They take ownership. An empowered employee will invest more energy in their work. Ultimately, this allows customers to have a memorable experience and build customer loyalty. “
Thanks to eTip.io, managers are able to track customer reviews, good and bad, by getting quick customer feedback.
eTip.io is easy to install for businesses and integrates seamlessly with hotel point of sale systems. It also eliminates credit card processing fees and the mess of tip sharing at the end of the shift. “We are constantly looking for ways to differentiate our business and be a great place to work. The ability for our customers to tip electronically and allow our employees to earn extra money is exactly what we were looking for, ”said Jessica Neville. , Vice President of Operations, Waterview Hospitality and MPH. “We reached out to several vendors and learned very quickly that eTip.io was superior to the rest. Their service was top notch and the technology far outweighed the rest. I highly recommend them.”
eTip.io is an innovative technology company based in San Francisco and specializing in the hospitality industry. ETip.io’s mission is to use the power of technology, innovation and gratitude to financially empower every individual and business that depends on tips.
eTip.io strives to create a transparent, secure and instant digital payment solution that allows customers to express their gratitude by giving generous tips to individuals and businesses.
Visit https://etip.io/ for more information, or send us an email, [email protected]
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Featured image for eTip.io