Mandarin Oriental Fans Of MO Loyalty Program: Is It Worth It?

In 2018, the luxury hotel group Mandarin Oriental launched a guest recognition program, named Fans Of MO. In any case, I would generally say that a hotel loyalty program is worth participating in, although it might be a case where it’s not. I have just completed my first stay at the Mandarin Oriental Hotel in years (which I will review soon) and wanted to share why.

What is the Mandarin Oriental Fans of MO program?

Fans of MO is Mandarin Oriental’s guest recognition program. Membership is free and offers members exclusive privileges. The catch is that it’s not really a loyalty program, in the sense that you don’t earn or redeem points, and there are no status tiers.

Instead, you get certain benefits just as a member, based on direct booking. For those wondering what the “fans” name is, it’s typical Mandarin Oriental branding, as the fan is the Mandarin Oriental logo, and the company has long had ad campaigns with celebrities saying that they are “fans” of the brand.

Fans of MO benefits for all members

Mandarin Oriental Fans of MO members receive certain benefits with each stay. Now, of course, manage your expectations, since anyone can join the program for free. So what benefits do you receive (note that exact details vary by property)?

  • Free WIFIalthough most Mandarin Oriental establishments offer it to all guests anyway
  • Restoration Benefits when you dine at Mandarin Oriental properties, including a special chef’s treat
  • Benefits of the hot tub when visiting a Mandarin Oriental spa, in the form of an enhancement treatment
  • Member Offers and Experiences in the form of unique experiences and select from selected luxury partners
  • Discounts at the MO ShopMandarin Oriental’s online store

These are all benefits to be aware of, although there is one aspect of the program that is far more valuable.

Mandarin Oriental Fans of MO Standard Benefits

Fans of MO members can select two privileges per stay

The most interesting aspect of the Fans of MO program is that members can choose two exclusive privileges with each stay. Fulfillment of these benefits varies by hotel, but you can choose from the following options:

  • Early check-infrom 12 p.m.
  • Late departureuntil 4 p.m.
  • Daily breakfastfor one person (you can select this option twice to get breakfast for two people)
  • A restaurant or spa credit
  • A room upgrade
  • Wi-Fi broadcastgiving you faster Wi-Fi that lets you download, play games, stream, and more.
  • A party treatto help make a party memorable
  • Laundry servicewith free pressing or washing of your favorite item
Mandarin Oriental MO Fan Picked Benefits

As mentioned above, the exact details of benefits vary by hotel. If you are curious about the exact benefits, you will need a Fans of MO account, then during the booking process you will see the option to select your benefits. During this process, it also lists the details of each benefit.

Mandarin Oriental Fans of MO Selection Process

You can select benefits for up to two rooms, but since there is no cost to join the program and no points are at stake, you can always simply create additional accounts for other guests, if you have more than two bedrooms.

The catch with Mandarin Oriental Fans Of MO

At first glance, the Fans of MO Guest Recognition Program probably looks great – you get some pretty valuable perks just for booking direct. So what’s the problem ?

There’s also the Mandarin Oriental Fan Club program, which is available through select luxury travel advisors. By booking through the Mandarin Oriental Fan Club, you receive the following additional benefits:

  • Choice of $100 food and beverage credit or spa credit, once per stay
  • Daily full breakfast for two
  • Personalized Welcome Amenity
  • Room upgrade, subject to availability upon arrival
  • Waiting list priority clearance and no walking policy
  • Priority early check-in and late check-out, subject to availability

The catch is that you have to choose one program or the other – either you can book direct with Fans of MO or you can book through an advisor with Mandarin Oriental Fan Club benefits, but you can’t have both.

No matter how you slice it, Fan Club is better than Fans of MO Mandarin Oriental Fan Club gives you breakfast for two, room upgrade subject to availability, resort credit and more. I don’t necessarily mean Fan Club perks are better for everyone, but… I kind of don’t see any kind of stay profile where they aren’t?

Maybe if you appreciate having a garment washed, and absolutely nothing else?

Mandarin Oriental Bodrum

At the end of the line

Mandarin Oriental offers the Fans of MO guest recognition program, which is free to join. Members can select two benefits for each stay, which can range from breakfast to a resort credit to a room upgrade.

Although Mandarin Oriental offers this program, the problem is that in almost all cases the Guest Recognition Program offers less value than Mandarin Oriental Fan Club because you have to choose one or the other.

What do you think of the Fans of MO loyalty program?

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