Transamerica Consumer Administration Staff Receives Reward from Pension Sponsors for Superior Service and Help


BALTIMORE, March 17, 2021 / PRNewswire / – Transamerica at the moment introduced the outcomes of an unbiased buyer expertise survey of pension plan sponsors carried out by Chatham Companions. Regardless of the challenges dealing with American employers and staff in 2020, Transamerica has seen a major upward development in plan sponsor satisfaction, particularly in customer support and employees. Unbiased evaluation of Chatham Companions’ buyer expertise indicated rising traits in satisfaction with Transamerica in nearly the entire classes measured.

“The outcomes of Chatham Companions’ 2020 Annual Buyer Expertise Examine verify that Transamerica’s dedication to enhancing each side of customer support interprets into increased ranges of buyer satisfaction. The newest survey reveals that Transamerica continues to enhance the client expertise and the participant journey in practically each space we measure, ”stated Peter Starr, CEO of Chatham Companions. “Transamerica continues to put money into expertise and other people, and this has been acknowledged and appreciated by Transamerica clients.”

The outcomes come from a fall 2020 survey of purchasers of Transamerica plan sponsors. The service areas by which pension purchasers had been most happy with Transamerica embrace:

Total employees satisfaction

communication expertise

Total satisfaction of the communications director

Challenge and time administration expertise

Information of the retirement business


Satisfaction with the tactic of communication


Responsiveness to the wants of plan sponsors

Information of my plan

“Transamerica is happy to see these upward traits in buyer satisfaction from pension plan sponsors. The outcomes immediately point out the superior high quality of our buyer administration crew who work exhausting daily to ship the absolute best buyer expertise, ”stated Kent callahan, CEO of Office Options at Transamerica. “We plan to construct on this momentum with new options and expertise enhancements, in addition to cutting-edge options centered on bundled asset plans that may cut back participant charges, plan administrative duties and fiduciary prices.” We regularly hearken to buyer suggestions and thank the plan sponsors who participated on this survey. We stay firmly dedicated to offering a prime notch expertise for our clients. “

Final yr, Transamerica considerably elevated its buyer engagement and retirement name middle groups. In April, Transamerica introduced a complete buyer assist initiative below the CARES Act designed to assist pension plan sponsors and their staff entry payment waivers related to coronavirus-related distributions. In June, the corporate expanded its monetary schooling program with an internet monetary wellness middle. In September, he launched a small enterprise initiative to assist pension plan sponsors and their members.

Transamerica continued to innovate in 2020, bringing new options to assist individuals handle their investments, cut back school debt, and save for well being care prices now and sooner or later, together with:

  • Make his Managed recommendation® service obtainable for all outlined contribution plans;
  • Added new Well being Financial savings Accounts (HSA) and Versatile Spending Accounts (FSA) with consolidated participant statements; and
  • Supply a scholar mortgage compensation program, permitting plan sponsors to allocate employer contributions to assist staff repay scholar mortgage debt.

About Chatham Companions’ 2020 Buyer Expertise Evaluation
Chatham’s unbiased third-party analysis tracks Transamerica’s provision of customer support and compares Transamerica’s place towards different outlined contribution suppliers within the bigger market. By figuring out the important thing drivers of consumer satisfaction, Transamerica makes use of these outcomes to assist present the perfect retirement planning options to its purchasers. Chatham Companions’ 2020 buyer expertise evaluation relies on 240 responses from clients within the broader market.

About Transamerica
With a historical past stretching again over 100 years, Transamerica is acknowledged as a number one supplier of life insurance coverage, retirement and funding options, serving tens of millions of purchasers throughout United States. Recognizing the necessity for well being and wellness through the peak interval of working life, the devoted professionals at Transamerica work to assist folks take the required steps to reside higher at the moment to allow them to reside much less. fear about tomorrow. Transamerica serves nearly all buyer segments, providing a variety of high quality life insurance coverage and funding merchandise, particular person and group retirement plans, in addition to asset administration companies. In 2020, Transamerica stored its guarantees to its clients by paying greater than $$ 49 billion in insurance coverage, pension and annuity claims and advantages, together with reimbursement of annuity premiums paid by the consumer. The pinnacle workplace of Transamerica is situated at Baltimore, Maryland, with different main operations in Cedar Rapids, Iowa, and Denver, Colorado. Transamerica is a part of the Aegon group of corporations. Located at the Netherlands, Aegon is among the world’s largest suppliers of life insurance coverage, retirement options and asset administration merchandise, working in additional than 20 markets around the globe. All through 2020, Aegon managed extra $ 1.1 trillion in income-generating investments. For extra data, please go to

The Managed recommendation® the service is obtainable by Transamerica Retirement Advisors, LLC (TRA), an funding advisor registered with the SEC. Morningstar Funding Administration Associates, LLC®, a wholly-owned subsidiary of Morningstar, is an SEC registered funding advisor who acts as an unbiased monetary knowledgeable and offers the underlying funding recommendation and portfolio administration methodology for the Managed recommendation® a service. Morningstar isn’t affiliated with any Transamerica firm. Please see the Managed recommendation® settlement for extra data on the relevant phrases and situations. Securities supplied by way of Transamerica Traders Securities Company (TISC), member of FINRA, 440 Mamaroneck Avenue, Harrison, New York 10528. All recognized Transamerica corporations are affiliated.

Media inquiries:

[email protected]

Erin Yang
(303) 383-5295

Julie quinlan
(303) 383-5923

SOURCE Transamerica

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