UK launches helpline for questions from students – whatever their size

LEXINGTON, Kentucky (September 6, 2022)What if I need directions to my classroom building? Is there more than one gymnasium on campus? How can I get involved through a student association? Can I apply for internship opportunities? What tutoring resources are available throughout the semester?

The transition to college can be daunting as life away from home becomes a reality.

For new members of the Big Blue family, there is always anticipation of newfound freedom and apprehension when it comes to leaving the familiar behind.

It is important to recognize that change, however good, can be difficult. But the University of Kentucky is focused on supporting you – the student – ​​with a new helpline available 8 a.m. to 5 p.m. Monday through Friday.

It’s simple: If you have a question or a concern, call 859-218-YouK (9685) be connected with a caring member of the Student Success team, ready to listen and ready to offer support.

Faculty and staff who have questions about helping a student in need are also encouraged to use the resource.

The Helpline — aimed at breaking down barriers and streamlining access to existing resources and services — is the latest initiative spearheaded by health body (housed in the Student Success Office).

“This new 218-YouK helpline aims to quickly connect students to the resources they need and reduce barriers to success,” said Kirsten Turner, vice president for student success. “This is a next step in our efforts to make this place easy to navigate when someone has a question or needs help.”

Health Corps positioned to scale, help meet student needs

At the start of the COVID-19 pandemic, the UK created a modern public health infrastructure designed as an integrative approach to community wellbeing. At its heart is UK Health Corps – a dedicated group of staff handling everything from pandemic-related contact tracing and academic coordination to financial aid.

Since July 2020, Health Corps has responded to over 10,000 emails and managed 100,000+ Phone calls. Additionally, Wellness Support Connectors have completed more than 11,000 resource assignments for students, faculty and staff impacted by COVID-19. These responsibilities range from a simple check-in call to delivering an order.

As the health, safety and wellbeing needs of the campus community continue to evolve, UK Health Corps also continues to grow.

The work of countless faculty, staff, students and administrators has been essential in laying the groundwork for the UK’s action to help students – undergraduate, graduate and professional.

“Health Corps’ commitment to adaptability in support of our community puts the team in an ideal place to be able to expand services,” said Hannah Simms, Executive Director of Health Corps. “We welcome this opportunity to help connect students with resources that support their success. »

Student Success Office

In the UK, students are at the center of everything we do. From the moment you become a Wildcat through graduation and beyond, Student Success is committed to supporting you. Composed of five areas and 25 unitstogether, they have a vision: to help students live meaningful lives.

From academic coaching and tutoring to food assistance and financial wellness, each zone is home to multiple units filled with caring staff members who consistently design and deliver unparalleled resources, services, and opportunities to help you succeed.

But knowing who to turn to in times of need, crisis or not, can be overwhelming. Ultimately, the helpline serves as a connector – a way to get the answers students need when they need them.

You can explore the resources and services available to you here. If you have any further questions, call the Helpline at 859-218-YouK (9685).

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